Refund & Exchange Policy

Refund and Exchange policy varies based on individual courses. View Terms and Conditions section of each course for details. To be eligible for a return, you must meet the condition specifying maximum learning hours on AlteX Academy for each course and within required time after purchasing the course.

Please contact training@altexacademy.com with your full name, email address, and course name for Refund or Exchange requests.
Once your refund or exchange request is received and verified, we will send you an email to notify you of the approval or rejection of your request within 2 business days.  If you are approved, then your refund or exchange will be processed within 2 business days.

AlteX Academy online courses are cloud based. Videos, Graphics Material, or Interactive Material such as glossary and quiz are not available for download. A package of downloadable course files is provided in Course Orientation Module where applicable. Standard computer programs such as Microsoft Word and PDF are required to complete AlteX Academy Courses. Internet speed of 10 Mbps or more is recommended for optimal learning experience. Please allow time for loading course module if your internet speed is less than 10 Mbps. Internet service interruption may disrupt course learning progress.